Privacy Policy

Information you provide directly

When you purchase a product, we collect your name, email address, and payment information. Your payment details are processed securely by our payment provider and are never stored on our servers.

When you contact us, we collect your name, email address, and the contents of your message.

Information collected automatically

When you visit calm-nerves.com, we automatically collect certain technical data including your IP address, browser type, operating system, referring URLs, pages visited, and the date and time of your visit. This data is collected via cookies and similar tracking technologies.

Marketing and analytics

We use Meta Pixel to measure the effectiveness of our advertising and to serve relevant ads to people who have visited our site. We use analytics tools to understand how visitors use our website.

We use the information we collect to:

• Process and fulfill your purchase and deliver your digital download
• Send your order confirmation and download link by email
• Respond to your support requests and inquiries
• Send you marketing emails if you have opted in (you can unsubscribe at any time)
• Improve our website, products, and customer experience
• Measure and optimize our advertising campaigns
• Comply with our legal obligations

We do not sell your personal information to third parties. Ever.

We share your information only with the following categories of service providers, strictly as necessary to operate our business:

• Payment processors (Shopify Payments, Stripe) — to process your purchase securely
• Email delivery providers (Klaviyo or similar) — to send order confirmations and marketing emails
• Digital delivery platforms — to deliver your PDF download
• Analytics and advertising platforms (Meta, Google) — to measure performance and run ads
• Hosting and infrastructure (Shopify, Vercel, or similar) — to operate our website

We may also disclose your information if required to do so by law, court order, or governmental authority.

We use cookies and similar tracking technologies to operate our website and improve your experience. These include:

• Essential cookies — required for the website to function
• Analytics cookies — help us understand how visitors use our site
• Advertising cookies — used by Meta and Google to serve relevant ads and measure conversions

You can control cookies through your browser settings. Disabling certain cookies may affect website functionality.

We retain your personal data for as long as necessary to fulfill the purposes described in this policy — typically for the duration of our business relationship and for a reasonable period thereafter for legal and accounting purposes.

Depending on where you are located, you may have the following rights:

• Access — request a copy of the personal data we hold about you
• Correction — request that we correct inaccurate or incomplete data
• Deletion — request that we delete your personal data
• Opt-out of marketing — unsubscribe from our emails at any time
• Opt-out of advertising tracking — via Meta and Google ad preference settings

California residents (CCPA): You have the right to know what personal information we collect, request deletion, and opt out of the sale of your personal information. We do not sell personal information.

EU/UK residents (GDPR): You have the right to data portability, the right to restrict processing, and the right to lodge a complaint with your local data protection authority.

To exercise any of these rights, contact us at: privacy@calm-nerves.com

Our website and products are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.

We implement industry-standard security measures including SSL encryption and PCI-compliant payment processing. No method of internet transmission is 100% secure and we cannot guarantee absolute security.

We may update this Privacy Policy from time to time. We will update the "Last updated" date at the top of this page when we do. Continued use of our website after changes constitutes your acceptance of the updated policy.

Questions about this Privacy Policy?

Email: privacy@calm-nerves.com
Website: calm-nerves.com